How to collect feedback from customers [Through 10 decisions]

There are several great ways to collect feedback from customers. Through which you can collect the words and reviews of the customers of your business, brand or company and by collecting all these feedbacks you can make a better plan of your business and create good quality products or services.

So, let's follow our given guidelines and engage with customers.

Collecting feedback from customers is a process of collecting opinions. Where a customer or audience gives their opinion through comments, text and speech. It is basically derived from the anger and love of a customer or audience. When a customer or audience uses a product or service and later leaves a review.

These good and bad feedbacks help a company or brand to create better products or services later and through these feedbacks a business, brand or company can know whether its products or services are good or bad.

Read more: How to improve product quality 

Through these feedbacks, it is known whether the products or services of a company or brand are good or bad.

Through this, customers and audience can express their opinion.

By collecting these feedbacks, a company or brand can re-develop the business plan.

By collecting this feedback, business income loss can be avoided and ways to increase business income can be found.

A company or brand can improve their business by collecting this feedback.

Collecting this feedback facilitates a company or brand in adopting a sustainability plan.

This feedback essentially benefits a company or brand the most.

Read more: How companies can engage with customers digitally. 

There are several ways to collect review from customers. For example: platforms, apps, websites, events, social media platforms etc. From where customers can express opinions about a product or service. Here are 11 such ways:

1. Email feedback

2. Review Platform

3. Live chat

4. phone call

5. In-app feedback

6. Chatbots

7. Website Analytics

8. On social media platforms

9. Make events offline

10. Feedback panel

A good way to collect product or service feedback is through email. Through which you can get feedback on the marketing of your company or brand. You can use personal and business email accounts to receive email feedback.

You can collect reviews about your company or brand from various review platforms. Eg: tripadvisor, Yelp, google review, Amazon, trustpilot, Glassdoor, capterra, Zomato etc. Here you will get positive, negative reviews of customers or audience.

You can know their views and comments through video call or chat with your customers or audience. For this, you can take the help of some video calling platforms. For example: Zoom, Microsoft Teams, Slack, Google Meet, Facebook Messenger, WhatsApp, Skype, Intercom, Zendesk Chat, LiveChat etc.

You can also get the sentiment from your customers or audience by making phone calls. For collecting feedback, you can use your company or brand's business phone number, telephone number, and hotline number.

If you have developed an app for marketing your company or brand. Where some services are provided to customers. Then, you will get your in-apps up to 1,2,3,4, and 5 ratings and from there get customer feedback on Tex.

Chatbots are the cutting edge technology of the modern age. Where you can collect feedback from customers or audience through AI bot. In this, you don't need to put in any effort. Only, a chatbots should be created by the computer developer. You can get developers from popular freelancing platforms like Guru, Toptal, Fiverr, Freelancer, Upwork etc.

Website analytics can be one of the biggest sources of collecting feedback from customers. Through which you can easily know such statistics like page views, visitor location, bounce rate, traffic source, exit page, device information, event tracking etc. of your company or brand website. For this, websites should be created on Shopify, eBay, Etsy, WordPress, blogger.com etc.

Social media platforms can be one and the second largest source of gathering feedback from customers. Because nowadays almost all people spend time online and comment about various products or services. The social media platforms that make such comments are: Facebook, Whatsapp, YouTube, reddit, etc.

Physical presence allows customers to engage more with companies or brands. Hence, conducting offline events helps in getting feedback of a company or brand. For this, talking to the customers, understanding the needs of the customers, approaching the customers, giving rewards to those customers who have purchased more of the product or service, etc.

Companies or brands should create a group. Where they will collect customer feedback. 4 to 10 people can be appointed to create the feedback panel.

Read more: What is product and service in business

Today's report tries to tell you the ways to collect feedback from customers. I hope, you liked this report today.

In the end, if we use these methods today to make the company or brand's product or service better. Then the products or services will become quality products or services